Terms & Conditions
USE OF HATCHET AND OX
WEBSITE
The Hatchet And Ox website is provided to you free of charge for your personal use subject to these Terms and Conditions.
By using the Hatchet And Ox website, you agree to be bound
by these Terms and Conditions. These Terms and Conditions govern your use of
the Hatchet And Ox website and all services provided in connection with it.
We may amend these Terms and Conditions from time to time.
Every time you order products from us, the terms in force at that time will
apply to the contract between you and us.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY
RIGHTS.
GENERAL
The quality of our products and the service we provide are
predominant to us as a company.
All our goods and services comply with all the standards
required by relevant legislation. When shopping with us online, a Contract of
Sale is made at the time we accept your order. By confirming your order on the
website, you accept these terms and conditions.
These Product Terms shall be governed by and construed in
accordance with the laws of South Africa and any disputes will be decided only
by the courts.
REGISTRATION
You must ensure that the details provided by you on
registration or at any time are correct and complete.
You must inform us immediately of any changes to the
information that you provided when registering by updating your personal
details.
When you register to use the Hatchet And Ox website, you
will be asked to create a password. You must keep this password confidential
and must not disclose it or share it with anyone. You will be responsible for
all activities and orders that occur or are submitted under your password. If
you know or suspect that someone else knows your password you should notify us
by contacting us (see below for contact details) immediately.
Hatchet And Ox may suspend or cancel your registration
immediately at our reasonable discretion or if you breach any of your
obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in
writing. If you do so, you must stop using the Hatchet And Ox website.The
suspension or cancellation of your registration and your right to use the Hatchet
And Ox website shall not affect either party’s rights or liabilities.
The Hatchet And Ox website is provided by Hatchet And Ox
without any warranties or guarantees. You must bear the risks associated with
the use of the Internet.
OUR PRODUCTS
The images of the Products on our site are for illustrative
purposes only. Although we have made every effort to display the colours
accurately, we cannot guarantee that your computer's display of the colours
accurately reflect the colour of the Products. Your Products may vary slightly
from those images.
Although we have made every effort to be as accurate as
possible, because our Products are made to order, all sizes, weights,
capacities, dimensions and measurements indicated on our site may differ.
The packaging of the Products may vary from that shown on
images on our site.
All Products shown on our site are subject to availability.
Under certain circumstances we reserve the right to
substitute certain products which may form part of your order.
IF GOODS ARE NOT FIT FOR CONSUMPTION ON RECEIPT OF DELIVERY
PLEASE CONTACT US IMMEDIATELY.
WE WILL ENDEAVOR TO REPLY QUICKLY BUT IF THE REPLY IS
DELAYED – DO NOT CONSUME THE PRODUCT.
COLLECTION
You may opt to collect your order in person from our factory
in Tzaneen.
Goods not collected on agreed day, after they are available
for collection will be disposed of, and the order deemed complete.
No refunds can be made for uncollected orders.
DELIVERY
Delivery will be made to the address specified by you on the
completed order form.
Delivery times will be agreed with you once we receive your
order.
Whilst we make every effort to deliver your goods at the
agreed time, we will not be liable if we fail to do so due to circumstances
beyond our control.
All our deliveries are carried out by our courier companies.
The drivers are all experienced delivery drivers who work to
very high standards.
They work to strict regulations in order to make sure your product
delivery arrives with you safely and carefully.
ACCEPTABLE SIZE
VARIATION
When you place your order, it will be for a nominal size of
product at a specified price.
You will receive an email with ESTIMATED total and delivery
fee.
Because orders are individually prepared, it can be expected
that there may be some variation in sizes based on international standards
however we strictly using the standard South African sizes of our
products. Therefore should the sizes not
fit to complete satisfactory, you should inform us immediately of your
concerns.
Once the order is prepared, it will be recorded and final
invoice will be delivered to you with your order.
LEGAL NOTICE
If for any reason you are dissatisfied with the quality of the
produce received, you should contact us within 24 hours of receipt.
All complaints will be dealt with personally and immediately
by a member of our team.
Your statutory rights are not affected.
We regret we are not able to accept returned goods or claims
for goods ordered in error, due to their perishable nature.