Return Policy

RETURN POLICY

Hatchet And Ox is dedicated to delivering the highest-quality products directly from our factory to your door.

If for any reason you are not completely happy with your order, simply contact us within 24 hours of receipt and we will go to extraordinary measures to make things right.

All complaints will be dealt with personally and immediately by a member of our team.

We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.

Your statutory rights are not affected.

ORDER CANCELLING

We regret that due to the very short timescale involved in processing orders, you cannot cancel or amend your order once it has been placed unless specifically agreed by ourselves.

If the order has been dispatched then, unfortunately, we will not be in a position to cancel or amend your order.

RETURN/REFUND

Please contact us within 24 hours of receipt to describe the issues you have had with the meat, any evidence to be kept and provided alongside request.

Due to product integrity and safety concerns resulting from excessive handling, temperature control fluctuations, and other chain of product control quality issues, products are not returnable except at time of delivery.

After thorough investigation we may refund the amount paid for unsatisfactory product when 100% satisfaction is not met by our products or service.

At the factory any replacement or refund (if applicable) can be done immediately, online we give 10 working days to investigate and process any refund or replacement.

We aim to process requests as quickly as possible and value our customers satisfaction with all our products and deliveries we aim to stick to the timelines of return and refunds as detailed above.

If you have any questions or concerns about your purchase, you’re welcome to contact us and we will be happy to make sure your concerns are addressed.